Company

Joybond

Industry

Floor Coverings

Challenges

With the high number of jobs that were coming in from their customers, Joybond were looking for a solution that would allow them to perform tracking and reporting of job information based on customers.

Joybond was also looking for a solution that would replace their Microsoft Excel files that were being used to track, schedule and update job information.

Business Analysis

When a company has several contracts with different customers, it’s important to analyse aggregate information based on those customers. To be accurate in their reporting and business analysis, Joybond will have to run reports using customer as the top level filter.

Solution

The LogicJMS was implemented on a dedicated server. Emails which had work orders attached were directed to the LogicJMS for automatic processing.

The work orders were tagged as belonging to a particular customer based on the email address that the work order was sent from.

The applicable reports can be filtered by customer as well as a variety of other filters.

Business Benefits

Working in one interface instead of jumping spreadsheets for different customers all the time.

Eliminate the possibly of deleting, overwriting or corrupting excel spreadsheets and thus reducing rework times.

Perform financial reporting of jobs based on customers.

Achieved Outcomes

Tracking job progress by filtering on customer has allowed Joybond to invoice their jobs quicker, have a clearer snapshot of where their business is at any point in time.