Company

MNI Electrospark

Industry

Electrical Services

Challenges

MNI Electrospark was increasingly being overwhelmed by incoming work orders and invoices from their customers that needed to be manually processed and entered into a Microsoft Excel spreadsheet.

Many labour hours were being spent in extracting data from PDF documents into the spreadsheet.

Only one employee can be editing records in the spreadsheet at any one time.

Business Analysis

MNI Electrospark staff had out-grown using Microsoft Excel and were in need of a robust database system to help them run the business efficiently.

Solution

The LogicJMS was deployed on a central server and the workstation that was receiving emails was configured to route a copy of all attachments to the LogicJMS. The LogicJMS would then process the attachments and mark the emails in the inbox as being processed. The emails received were work orders as well as tax invoices.

Business Benefits

* The systematic organisation of data – creating consistent data storage mechanisms.

*Improved search capabilities – Jobs can be easily found by a number of searchable fields.

* Automating data input – Save time and money by reducing manual work. Greatly reduce entry errors and duplicates into the data.

Achieved Outcomes

MNI Electrospark has freed 30 hours of labour time that can be assigned to doing other business activities.

MNI Electrospark is now able to efficiently schedule their technicians and make sure no high priority jobs slip through the cracks.

The rate of job details errors dropped significantly.

The business is now able to handle a much larger volume of work as a direct result of the efficiencies introduced by the new jobs management system.